Privacy Policy

1. Information We Collect

When you contact Abhur Air Conditioning for a repair or enquiry, we may collect the following information:

• Your name and contact details such as phone number, WhatsApp number and email address
• Your address or location in Jeddah, needed to provide on-site repair service
• Details about the appliance and the fault you need repaired
• Any messages or information you share with us by phone, WhatsApp or email

2. How We Use Your Information

We use the information we collect only to serve you better. This includes:

• Scheduling and providing AC, refrigerator and appliance repair services
• Contacting you about your booking, quote or completed work
• Responding to your questions and providing customer support
• Improving the quality of our services

3. How We Protect Your Information

We take reasonable steps to keep your personal information safe and secure. We do not sell, rent or trade your information to anyone. Your details are used only by our team to deliver the repair service you requested.

4. Sharing of Information

Abhur Air Conditioning does not share your personal information with third parties, except where it is needed to complete your service or where required by Saudi law.

5. WhatsApp and Phone Communication

When you contact us through WhatsApp or phone, your messages and number are used only to respond to your enquiry and arrange your repair. We do not use your number for unsolicited marketing.

6. Cookies and Website Data

Our website may use basic cookies to help it work properly and to understand how visitors use the site. You can control or disable cookies through your browser settings at any time.

7. Your Rights Under Saudi PDPL

Under the Personal Data Protection Law (PDPL) of Saudi Arabia, you have the right to access the personal information we hold about you, ask us to correct it, or request that we delete it. To make any such request, please contact us using the details below.

8. Third-Party Links

Our website may contain links to other sites such as Google Maps or WhatsApp. We are not responsible for the privacy practices of these external websites.

9. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this page occasionally.

10. Contact Us

If you have any questions about this privacy policy or how we handle your information, please reach out to us.